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Sold. Electronic Appliance Servicing For Major Manufacturers, Retailers & Insurers

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The vendor is the Director and Financial Controller of the company. A replacement has recently been recruited for the workshop manager who is due to retire in 2019, thereby ensuring continuity for the purchaser. The technicians and admin staff are all employees, the business does not rely upon sub-contract labour. Each technician has a branded van and undertakes 7-10 calls per day. Two of the technicians are workshop based and 4 admin staff make up the workforce. The business has enrolled all employees into the NEST pension scheme, All of the TV technicians passed the new City & Guilds course at BMET University in 2012/3, in anticipation of the networking & WiFi technologies.

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Full support and training will be provided for a negotiated period of time
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The Administration function is based in the workshop and is easily relocatable from the current location in a city in Devon. The premises are leased, at a rent of GBP 10,500 pa. The business is re locatable, as long as a presence in the territory is maintained. The freehold of the workshop is available by separate negotiation.
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Installation & Warranty Support & Repair Business. Electronic Appliance servicing for Major Manufacturers, Retailers & Insurers Run Under Management
Ref. AD030
Location : South West
Asking Price : GBP 225,000 (Net assets of cGBP 84,000)
This independent family owned Company is the leading business for TV / appliance repair and installation work in the South West. The work is dealing with TV repair & installations and domestic appliance repairs for many major manufacturers, retailers and insurers of electrical goods such as Dixons/Currys, Argos, John Lewis, , Samsung, , Domestic & General, and numerous local independent shops.
The business has numerous repair contracts in place. The contractors pay a fixed price per job for all repair requests that are passed on from the contractor. It also offers chargeable services direct to the public, amounting to 15% of turnover.
If a customer buys an electrical device or appliance and then needs to have it repaired under warranty or extended guarantee, this company does the work on behalf of the retailer/manufacturer/insurer. The business offers an expert repair service for a wide range of different appliances and is are the only such repairers in their territory, having taken on the business of the local competitors recently.
The business operates a centralised call centre which co ordinates all jobs and operates a bespoke CRM system with web based diaries and work plans, enabling immediate feedback from the field engineers via their smartphones for parts & invoicing purposes. There are eight technicians who are home based and are dotted around the region. Each employee has a branded van and undertakes 7 10 calls per day. On any given day two or three of the technicians will be workshop based dealing with repairs that cannot be completed in-home. There are a further four administration staff taking calls, arranging home visits, maintaining the diary and ordering / receiving spare parts.
This is a great business for someone wanting to live or re locate in a beautiful part of the south of the country. It would also make an ideal bolt on or satellite operation to another repairs and maintenance business that wanted to maximise their call centre operation.
The business is run entirely under management and the owner merely does the accounts. His role could be replaced for cGBP 10,000 per annum.